Manufacturing

For clients like Whirlpool and Black & Decker, it is important that sales associates and trade partners receive the maximum product knowledge and training on products. CERTPOINT works closely with clients to package this Product Brand Knowledge into attractive and effective learning objects that stick, and to develop tailored adoption programs that expand reach and increase participation. We help these leaders sharpen their competitive edge by delivering Product Brand Knowledge to direct and indirect salespersons.

Features:

• VLS OnDemand is a Software-as-a-Service Solution
• VLS Provides hosting, maintenance, daily technical operation and support of the software
• VLS's content creation and authoring capabilities allow each company to customize content to match its local policies and procedures. Fast and easy for Subject Matter Experts (SME's) to utilze.
• Dynamic Reports enable managers to gain insight into the effectiveness of employee training

Benefits:

• VLS Reduced employees' classroom training time from 80 percent to 20 percent allowing employees to spend 80 percent of their training time actually using the tools at Black & Decker.
• Black & Decker has experienced faster product launches with VLS
• With Vuepoint VLS system, Black & Decker needs only 4 people to support over 7,000 employees and more than 60 products.
• VLS Improved knowledge retention rates: Black & Decker successfully gauged post-course knowledge levels at 85-90% using VLS.
• Black & Decker netted $2.4 Million in savings in their first year using VLS
• Black & Decker is able to effectively reach 300 global sales people over a one week launch period for new product rollout using VLS
• VLS enables Whirlpool to certify individual sales peoples' product knowledge, and provide these people with recognition and rewards for developing their knowledge

"CERTPOINT has brought us the thought leadership to establish e-learning as a core learning methodology. The processes and tools that CERTPOINT utilizes allowed us to integrate and leverage the internet to enhance our face to face training investment. Our efforts are more productive and focused on delivering results with the use of CERTPOINT's Lean Thinking processes."

David Provost, Sales Development, Maytag Stores
Whirlpool Corporation

"What Vuepoint has allowed us to do within a web base environment is to measure the knowledge prior to the product launch, and then measure the knowledge after launch, all in a quick, efficient and cost effective manner."

-Jeff Davis, Director, Brand Marketing
Black & Decker

For information on how CERTPOINT and VLS can enhance employee training and transfer of critical brand knowledge within your organization contact our sales team by calling (888) 883-7646 or emailing sales@certpointsystems.com.