The automotive industry spends billions on mass media and yet success depends largely on the customers experience with sales, technical and service personnel at dealerships. Moreover, the massive scale of the automotive business demands reliable systems that are global, readily scaleable, simple to use, and easy to update. Our technology and services enable Toyota to maximize Product-Brand-Knowledge and create a positive customer experience spanning international dealership locations.

Features:

• Vuepoint Learning System (VLS) OnDemand is a Software-as-a-Service Solution
• VLS provides hosting, maintenance, daily technical operation and support of the software
• Fast implementation and secure and effective integration of our systems with existing structures
• VLS's content creation and authoring capabilities allow each company to customize content to match its local policies and procedures
• CERTPOINT is a global company and VLS is a global product: VLS supports 32 languages and is UNICODE compliant
• Multiple portals under one installation
• Dynamic Reports enable managers to gain insight into the effectiveness of employee training

Benefits:

• VLS supported over 88,000 Toyota users in the system
• VLS delivered almost 2000 online courses to Toyota personnel
• Toyota ran over 500,000 online course sessions using VLS
• Toyotal achieved over 225,000 online course completions in VLS
• Toyota administered over 4000 classroom courses with over 51,000 enrollments and 472,000 hours of training in VLS

 

“Vuepoint has demonstrated thought leadership by focusing its solution to increase and measure brand competence across sales channels. The Vuepoint approach consisting of linking product and brand knowledge is an important step toward building brand equity across the value chain.”

-Bryan Bergensteinsson, Group Vice President
Toyota

"[This] has cut outside IS costs and will allow us to more flexibly serve the 80,000 dealership audience. [It] allows us to distribute retail knowledge faster and more efficiently than ever before, from our partner, Vuepoint, who demonstrated four times greater levels of responsiveness than their closest competitor [in a major review of potential vendors]."

-Bob Zeinstra
University of Toyota

 

If you would like to learn more about how CERTPOINT and VLS can enhance employee training and transfer of critical brand knowledge within your organization visit www.certpointsystems.com or contact us by calling our sales team at 888-883-7646 or email us at sales@certpointsystems.com.