Technology Solutions
| VLS | |
| LMS/LCMS Software | |
| On-Demand Solutions | |
| Content Creator | |
| Administrator | |
| Learning Portal | |
| Competency Manager |
| Course Creation Services | |
| Brand Ambassador | |
| PBK Growth | |
| Adoption | |
| Implementation | |
| Lean Thinking Approach |
Black & Decker
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Context
Black & Decker needed to deploy courses to thousands of global employees on such topics as products, manufacturing and a variety of soft skills. The solution had to be cost effective and demonstrate positive ROI.
Solution
CERTPOINT VLS Suite, a complete e-learning package with:
- A learning content management system (LCMS)
- A learning management system (LMS) and
- e-Collaboration tools
Approach
A blended learning approach that combines online and classroom training
Transition to model three of Donald Kirkpatrick's four-level model for evaluating training programs, which measures and assures that training applies to employees' jobs
Provided salespeople with a 24x7 resource for information that was previously found in print materials, often located in the trunks of their cars!
Outcomes
Global increase in speed to market. Able to effectively reach 300 global sales people over a one week launch period for new product rollout
Improved knowledge retention rates. Has successfully gauged prior knowledge of the subject matter within the 60-70% range while having successfully gauged post-course knowledge levels at 85-90%.
$2.4 Million in savings; faster product launches
