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Descartes Announces Real Time Product Training Using Vuepoint Learning System

WATERLOO, Ontario, September 5, 2002 The Descartes Systems Group Inc., (Nasdaq:DSGX), (TSX:DSG), a trusted provider of logistics solutions, today announced real-time product training and support to its global customer base. Using an integrated system developed by Vuepoint, called Vuepoint Learning System (VLS), Descartes customers in over 60 countries will now be able to strengthen their understanding of Descartes solutions through interactive, anytime, anywhere product knowledge.

With VLS Descartes will offer customers introductory and overview training courses to enhance skills and understanding of Descartes' logistics solutions, while advanced, technical courses will continue to be offered in a classroom setting. Descartes will also use VLS to train its global partners and distributors to effectively communicate the value of Descartes' products to prospective buyers.

"Being responsive to our customers means being able to deliver product knowledge and training quickly and seamlessly regardless of geography," said Manuel Pietra, Descartes' co-chief executive officer and president. "Enabling real time product training will result in our customers having up-to-the-minute insight and knowledge of our products and ultimately ensure a better user experience."

"Descartes continues its commitment toward customer responsiveness and loyalty by providing real value to its employees, partners and customers with VLS," said Ara Ohanian, CEO of Vuepoint. "As never before, Descartes customers will have easy and immediate access to product knowledge that enhances their experience."

 


 
 

To meet the unique needs of its customers in different geographies, Descartes offers product training through the Descartes Learning Institute on a regional basis. Courses examine solutions such as Global Visibility and Inventory Control, Multimodal Transportation Management and Routing and Scheduling with detailed, field-by-field and industry discussions, participant demonstrations, case studies, interactive reviews and now through online training.

About Descartes Systems Group Inc.

The Descartes Systems Group Inc. (Nasdaq:DSGX) (TSX:DSG) is a trusted provider of logistics management technology. In over 60 countries Descartes' leading logistics solutions drive operational efficiency, enhance customer responsiveness and improve precision in purchasing for global organizations. For more information, visit www.descartes.com.

Public Relations: Kimberley Emmerson, Descartes, 519.746.6114 ext. 2562 or kemmerson@descartes.com



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