eLearning System to be used as service support tool to decrease clients' time to market

LONG ISLAND, N.Y., August 27, 2002 - Moving to leverage departmental expertise and utilize knowledge across its workforce, Direct Alliance Corporation (Direct Alliance) has implemented the Vuepoint Learning System (VLS) as both a service support tool and a knowledge management system to help Direct Alliance more efficiently implement services to its Fortune 500 clients and support its practice of taking a company to market in 90 days or less.

A comprehensive eLearning provider for global enterprises, CERTPOINT is administering proprietary courses about Direct Alliance's unique services, corporate competencies, management skills and specific client requirements for 900 employees. Direct Alliance projects that through use of VLS's administrative and management features, it will save the cost of almost 100 training days annually.

A business process outsourcing (BPO) organization, Direct Alliance provides direct marketplace solutions in the areas of logistics/supply chain management, financial services, sales channels, direct marketing and analytics for leading global companies. Each Direct Alliance client has specific requirements, and each individual service offering is customized, requiring an account team to master detailed client requirements as well as look enterprise-wide to adopt proprietary best practices developed by Direct Alliance.

"In just a few weeks, CERTPOINT has improved knowledge retention, learner engagement and completion times," said Lauren Baggen, Direct Alliance Director of Training and Employee Development. "VLS will strengthen Direct Alliance's expertise by helping us capture 'tribal knowledge' and by allowing us to cross train across the enterprise while maintaining client confidentiality. I'm confident that our customers will see significant improvements in our strategic consulting abilities, as well as the speed at which we are able to implement those strategies."