CERTPOINT - Mercury Insurance Chooses Vuepoint To Provide Product and Company Information to Employees, Partners and Agents

-- Vuepoint’s solution to improve productivity, efficiency and customer service --

LONG ISLAND, N.Y., November 11, 2003 - Vuepoint, a leading provider of sales effectiveness solutions and software, announces its selection by Mercury Insurance Group (NYSE-MCY), a leading independent broker and agency writer of automobile insurance in California, to provide consistent, up-to-date product and corporate information to employees, partners and agents.

Vuepoint will streamline the development and delivery of proprietary content to help Mercury provide more information in a more timely manner to a broader audience, as well as ensure frequent and accurate updates. The solution will allow the company to more effectively share best practices and communicate across departments, as well as improve productivity, efficiency and customer service. Vuepoint will also give Mercury the ability to schedule, manage and measure training effectiveness, as well as help increase adoption across the enterprise.

“We expect Vuepoint’s solution to have a positive and direct impact on Mercury’s business objectives because it will help us share information and best practices with both employees and independent agents and brokers,” said Gabriel Tirador, President and COO, Mercury Insurance Group.

“Mercury Insurance Group is a proven performer and we are delighted to help it continue to differentiate itself as a leader in a very competitive industry,” said Ara Ohanian, CEO of Vuepoint.

For more information on Vuepoint, visit www.vuepoint.com.

Notes to Editors

Mercury General (NYSE-MCY) is the leading independent broker and agency writer of automobile insurance in California and has been one of the fastest growing automobile insurers in the nation. It is ranked as the sixth largest among all insurers in California, with total assets over $3 billion. Mercury also writes automobile insurance in Florida, Georgia, Texas, Illinois, Oklahoma, New York, New Jersey and Virginia. In addition to automobile insurance, Mercury writes other lines of insurance in various states, including mechanical breakdown and homeowners insurance. Please visit www.mercuryinsurance.com.

Vuepoint provides comprehensive knowledge transfer solutions that allow global enterprises to rapidly deliver revenue-generating product and service knowledge throughout sales, marketing and customer support channels. Vuepoint combines patented, award-winning technology, methodologies and services to help increase sales and market share for blue-chip clients including AOL Time-Warner, Black & Decker, The Hartford, Toyota, and Whirlpool. Founded in 1996, privately held Vuepoint serves hundreds of thousands of users in 35 countries. Vuepoint has won numerous awards, received top-ranked service and solution ratings from industry analysts, and maintains best financial stability ratings from leading financial institutions and information providers. Please visit www.vuepoint.com.