Clients
3Com selected CERTPOINT's technology to launch its new brand identity and value proposition to employees and over 40,000 worldwide channel partners, an approach that also effectively cut costs associated with traditional marketing avenues. For instance, 3Com launched its home networking products directly to consumers by providing CERTPOINT's system over its public web site. Additionally, VLS offline viewer capability provided 3Com learners with anytime, anywhere learning that's even accessible on a plane.
Aaron Rents, Inc.
is the nation's leader in the rental, sales and lease ownership, and specialty retailing of residential and office furniture, consumer electronics and home appliances and accessories.
America Online - The Interactive Marketing division of America Online, Inc., a wholly owned subsidiary of AOL Time Warner, Inc. and the world's leader in interactive services, web brands, internet technologies and e-commerce services, recently launched CERTPOINT's technology to train its marketing and sales support staff on presenting advertising and promotional opportunities to potential clients. Additionally, AOL uses the system for scheduling and monitoring classroom-based training as well. Future plans are also in the works for training on new product offerings.
Beckman Coulter, one of the world's largest companies devoted solely to biomedical testing, believed training customers on its complex products was vital for good customer service and retention. With tailored learning needs in mind, Beckman Coulter selected CERTPOINT to roll out product knowledge to sales and marketing representatives. CERTPOINT's technology will also enable round-the-clock access to critical product information and tracking sales and marketing representatives' individual performance.
Black & Decker - Using CERTPOINT's system to train new hires, power tool manufacturer Black & Decker reduced employees' classroom training time from 80 percent to 20 percent, allowing employees to spend 80 percent of their training time actually using the tools. Black & Decker uses the system to train its global sales force and value chain partners. Exploiting the system's ability to rapidly design courses using learning objects, Black & Decker expects benefits of increased speed and cost savings when launching new products.
With CERTPOINT's VLS system, Black & Decker needs only 4 people to support over 7,000 employees and more than 60 products. As a result, the company netted $2.4 million in savings during the first year of using CERTPOINT’s VLS system. Black & Decker also achieved a dramatic global increase in speed to market with new products. For example, they are now able to effectively reach 300 global sales people in just one week for new product rollouts.
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Bacou-Dalloz is an industrial group specializing in the design, manufacture and sale of personal protective equipment (PPE). The Group offers a complete range of head-to-toe equipment designed to protect men and women against hazards in the workplace, or in situations where they are at risk of injury.
The Centre of Excellence for Applied Research and Training (CERT)
CME Devices is the North American Distributor of leading edge infusion pumps for the home healthcare and hospital marketplace. The challenge CME faced was to be able to leverage their limited resources to compete with much larger competitors by applying technology. CME turned to CERTPOINT to develop training modules that would allow nurses and pharmacists to educate themselves on CME infusion pumps in a virtual web-enabled environment. The objective was to allow nurses and pharmacists to train, practice and be certified on the CME pumps remotely via the web. CERTPOINT created simulations of the pumps that operate identically to the actual devices. A nurse can power up the pump, learn the functions, practice entering prescriptions and testing their proficiency at anytime, anywhere. Considering that the standard industry approach to delivering training is "in-service" (where CME representatives would be training small groups of people in the field at customer locations nationwide) today, CME can train 100's of individuals through the web with speed and frequency.
Deloitte Touche Tohmatsu is an organization of member firms devoted to excellence in providing professional services and advice. Through these firms, Deloitte serves more than one-half of the world's largest companies. With the help of CERTPOINT, Deloitte certified 12,000 consultants in just 4 weeks; shortened classroom time from 5 to 3 weeks, and dedicated saved consulting hours for billable work.
The Depository Trust & Clearing Corporation (DTCC), the largest financial services post-trade infrastructure organization in the world, selected CERTPOINT to provide services and product training to its customers and subsidiaries' customers, which extend to more than 11,000 companies worldwide from brokerages to insurance companies. By offering pre-assessments, CERTPOINT's system guided individuals, who have diverse levels of expertise and knowledge about DTCC's offerings, through a customized roadmap of pertinent training based on their personal needs.
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Exchange Bank services personal and business customers throughout Sonoma County, California, the Exchange Bank offers standard deposit products such as checking and savings accounts; Visa credit cards; online banking; a variety of loans including home, auto, and boat; and trust and investment management services. Exchange Bank has been using the VLS to increase the productivity of compliance, safety and product training.
First Data Corporation pioneered the first electronic money transfer in 1871. From that auspicious beginning to delivering the first singing telegram in 1933, to becoming the first processor of both VISA® and MasterCard® bank-issued credit cards in 1976, First Data has been instrumental in every development involving the electronic transfer of money. Whether by linking banks through the first ATM network (1981) or forming partnerships that created the earliest Internet portals, First Data has been erasing geographic boundaries to connect people across the globe. First Data continues to make history as a leading driver in the e-revolution, focused on the emerging technology that will create the future of e-commerce.
First Data required an external learning portal to train and educate their agents, brokers and representatives on their newly issued products and services. Achieving speed in deployment of new learning modules and providing reach to 1000’s of internet based users was the primary challenge. First Data selected the VLS to manage the course offerings and provide for sub-portals dedicated to each specific audience.
GlaxoSmithKline Consumer Healthcare, which develops, markets and sells its over-the-counter medicines, oral care and nutritional healthcare to channel partners throughout the U.S., used CERTPOINT's system to train its sales team on a new sales system, processes and skill assessment. The system delivered critical sales programs four months faster, which significantly reduced training costs, generated a return on investment of 5.3 percent, and bolstered productivity by cutting travel-related downtime and increasing product knowledge for more effective selling.
Guidant is a world leader in the design and development of cardiovascular medical products. Our devices help patients with heart disease return to active and productive lives. We provide physicians with leading-edge technologies for improved patient management and clinical outcomes. And we've created a culture in which employees, investors and our communities share in our success.
Guidant, an industry leader in manufactured medical products, needed to train physicians to correctly implant a Guidant-manufactured stint. Upon releasing a newer generation of stint products, Guidant decided to rethink the training process to increase effectiveness while controlling costs. The solution was to use CERTPOINT VLS to deliver highly interactive, vivid training on implant procedures. The training includes a significant amount of animation and clear graphics, plus detailed testing to assure physician understanding. Guidant’s training costs have gone down dramatically and yet the new training has proven to prepare physicians more effectively than traditional methods.
The Hartford Insurance and Financial Services, one of CERTPOINT's earliest clients, has been so pleased working with CERTPOINT over the years that it honored the company with its "Outstanding Strategic Partner Award." With CERTPOINT's system, The Hartford significantly cut training costs, reached a larger pool of employees and partners faster, increased efficiency, and reduced time-to-knowledge and time-to-market. The Hartford continues to be a valued customer of CERTPOINT's and even helps to provide insight from the client's perspective during strategic product development sessions, enabling CERTPOINT to continue to build the best training technology for proprietary knowledge.
Honda Motor Co., Ltd.
Since its establishment in 1948, Honda has remained on the leading edge by creating new value and providing products of the highest quality at a reasonable price, for worldwide customer satisfaction. In addition, the Company has conducted its activities with a commitment to protecting the environment and enhancing safety in a mobile society. The Company has grown to become the world's largest motorcycle manufacturer and one of the leading automakers. With a global network of 507 subsidiaries and affiliates accounted for under the equity method, Honda develops, manufactures and markets a wide variety of products, ranging from small general-purpose engines and scooters to specialty sports cars, to earn the Company an outstanding reputation from customers worldwide.
Intermatic is a highly integrated manufacturer of consumer and industrial energy control products. Major product lines are consumer timers, Malibu low voltage outdoor lighting, industrial grade timers, photo controls as well as a variety of other products.
Intermatic products are widely distributed. They can be found at most retailers as well as quality electrical wholesalers. Check with our other web site features for the information that will help inform you about all the Intermatic products available
IsoTis OrthoBiologics provides a wide range of both natural and synthetic bone regeneration products. A strong commitment to R&D also promises to deliver innovative new products backed by hard science. Building on this foundation of strength you can expect new growth from IsoTis OrthoBiologics.
John Crane is the world’s foremost provider of mechanical sealing solutions and associated technologies. Founded in 1917, John Crane invented the first automotive mechanical seal in 1939 and has since gone on to become a global organization.
Lexus is a division of Toyota Motor Sales, U.S.A., Inc. Sparked by a decision from Toyota Chairman Eiji Toyoda in 1983 to challenge the best luxury vehicles, Lexus has since grown into one of the world's most inspiring automobile companies.
Medical Specialties Distributors (MSD) is a distributor of medical supplies to hospitals and home healthcare organizations. One of MSD's competitive advantages is MultiTrack Plus - a software application that manages customers ordering and asset tracking activities. MT Plus has been well received in the industry and the challenge has been to rapidly train and implement for new customers. MSD turned to CERTPOINT to develop a web-based learning portal that would allow for the education of large numbers of remote customers. In the past, MSD would need to travel to customer locations to deliver their training, now they simply send the customer a link to VLS. MSD has realized the benefits of speed and scalability that they would not be able to achieve with an on-site training approach.
Mercury - From its formation in 1962, Mercury has concentrated on building and improving the foundation on which long-term shareholder value is created. First and foremost is the careful underwriting, strict cost control and efficient claims management which support affordable, competitive automobile insurance rates. Highly motivated managers and employees working with the company's independent agents (its front-line underwriting partners) make the Mercury system work.
Midwest Energy Association (MEA), one of the country's leading energy associations, chose CERTPOINT's technology for the software's ability to easily create over one-hundred industry consensus online assessments and learning modules. Over 175 energy companies including BP Amoco, Chevron Texaco Pipeline Co. and DTE Energy rely on MEA's learning system to comply with rapidly changing federal safety standards. CERTPOINT's content creation and authoring capabilities allow each company to customize MEA's content to match its local policies and procedures. In the first sixty days, nearly 4,000 employees accessed the CERTPOINT VLS Suite.
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Motorola, Inc., a global leader in providing integrated communications and embedded electronic solutions, leveraged CERTPOINT's system to train customers on its products. Using CERTPOINT's Web-based training solution, Motorola increased the number of customers who completed product training and eliminated the need for a two-day on-site class, as well as the time and expense of travel. Additionally, Motorola enjoys the ease of use of CERTPOINT's technology as well as the ability to track customers' training progress and receive their feedback.
Nucor Corporation
is made up of 17,300 teammates whose goal is to "Take Care of Our Customers." They are accomplishing this by being the safest, highest quality, lowest cost, most productive and most profitable steel and steel products company in the world. They are committed to doing this while being cultural and environmental stewards in our communities where we live and work. They are succeeding by working together.
OAO HealthCare Solutions, Inc.™ - A wholly-owned subsidiary of OAO Technology Solutions, Inc.®, OAO HealthCare Solutions, Inc. ™ (OAOHS) is a premier healthcare information technology company, with over 180 clients worldwide and growth exceeding 25% since 1999. Our continuing investments in research and development result in new products and improvements to existing products that keep pace with rapid changes in the marketplace, provide our clients with substantial ROI and improve healthcare business protocols.
PacifiCare products and services are offered by one or more of the following PacifiCare family of companies: Health plan products and services are offered by PacifiCare of Arizona, Inc., PacifiCare of California, PacifiCare of Colorado, Inc., PacifiCare of Nevada, Inc., PacifiCare of Oklahoma, Inc., PacifiCare of Oregon, Inc., PacifiCare of Texas, Inc., PacifiCare of Washington, Inc., PacifiCare Behavioral Health of California, Inc. and PacifiCare Health Insurance Company of Micronesia, Inc. Indemnity insurance products offered in California are underwritten by PacifiCare Life and Health Insurance Company.
Pacific Seafood processes West Coast products from Alaska to Mexico and owns and operates distribution facilities and distributes in Washington, Idaho, Montana, Oregon, California, Nevada and Utah. The Pacific Group exports products throughout Asia, Europe and the Middle East and also imports products from many of these areas as well.
Pall Corporation, the leader in the rapidly growing filtration, separation and purification industry, selected CERTPOINT's technology to train its sales and marketing representatives on its highly sophisticated products for the life sciences and industrial sectors. Due to the complexity of Pall's products, the company used to launch products training regionally. Today, CERTPOINT's system provides the rich medium needed for proper training and enabled Pall to launch products globally to sales and marketing staff as well as distributors and customers across thirty countries with courses in five different languages.
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Porter Henry & Company has been recognized as a leader in: Sales Training, Account Development, Sales Management Development, Sales Consulting, Customer Service Training, Management Development, and Supervisory Training. We offer our clients custom-developed training programs and consulting solutions, as well as 37 packaged workshops and online courses with customized elements.
Prescription Solutions, an innovative pharmacy and medical management company and a wholly owned subsidiary of PacifiCare Health Systems, one of the nation's largest health care services companies, selected CERTPOINT's system to rapidly develop and deliver product and customer service training to its help desk personnel and users of its project-tracking software. CERTPOINT's course-tracking feature allows the company to determine skill levels of help desk members. Training will also be made available to the company's large client base, which includes a network of 56,000 community pharmacies and two state-of-the art mail-service pharmacies in San Diego County.
Rust-oleum Corporation
is a worldwide leader in protective paints and coatings for both home and industry. They offer a wide product range including decorative fashion paints, durable industrial roof repair coatings and, of course, the famous rust-fighting formula that started it all.
Raymond James Financial (RJF) was founded in 1962 and is now one of the largest financial services firms in the United States, with 2,200 locations worldwide. Raymond James Financial turned to CERTPOINT to enhance the product knowledge of more than 10,000 independently owned agents, brokers and advisors throughout North America. RJF has developed a learning portal that is integrated with its HRIS system allowing learners to select learning paths and plans based upon a combination of required and optional offerings.
Sally Beauty Company, the world's #1 seller of professional beauty supplies, sells cosmetics, hair care and skin care goods, and styling appliances to professionals and consumers through direct sales and more than 2,400 Sally Beauty Supply stores in Canada, Germany, Japan, Mexico, Puerto Rico, the US, and the UK. Its Beauty Systems Group employs more than 1,200 sales consultants and operates 800-plus stores that sell products to beauty professionals only. Sally Beauty, owned by consumer products firm Alberto-Culver, is its parent company's cash cow, contributing approximately two-thirds of its sales and 66% of its profits. Alberto-Culver has again announced plans to spin off Sally Beauty.
Securities America is based in Omaha, Nebraska and was founded in 1984. Today we are one of the nation's largest and most successful independent general securities broker/dealers, in part because of the wide range of investment products and services available to our representatives.
Sharaf DG is an electronics retailer offering the widest range of digital solutions in photography, telecommunications, entertainment and information technologies at outlets throughout the United Arab Emirates (UAE). CERTPOINT partners with Sharaf DG to train and empower their sales team with product education across various brands offered for sale within their stores.
Sharps Compliance provides medical products and services to hospitals, home health care, hospitality and sports organizations. Their core competency is the safe handling and disposal of medical wastes, a highly regulated industry. Sharps will be training customers and prospects in the proper use of their medical disposal products. In addition, they will be using the VLS to integrate and expand their training to include customer operational procedures. This second effort will extend Sharps reach into customer organizations and strengthen their partnership.
BenQ-Siemens combines BenQ's multimedia expertise and award-winning designs with Siemens' engineering heritage and intellectual property to offer mobile phones to meet high customer expectations and capitalize on Middle East's increasing mobile penetration rate. CERTPOINT provides BenQ-Siemens with the capability to rapidly create product knowledge courses and deliver them to an regionally diverse sales force while maintaining the ability to measure and evaluate the transfer of knowledge.
Sonic, America's Drive-In, the largest drive-in restaurant chain in the United States and listed in BusinessWeek's "Hot Growth Companies" and in Forbes's "200 Best Small Companies," launched CERTPOINT's system to provide assistant managers across more than 2,600 drive-in restaurants with training on operational procedures and customer service best practices. Courses include opening and closing shift management, training techniques, receiving and storing products, sanitation, staff training and SoniCARE Guest Service, a program that helps individuals realize, react and exceed guest expectations to provide the ultimate customer experience.
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Super Enterprises, a rapidly growing privately held firm distributes and sells high-end windows and doors to retailers and contractors. Their product is often highly customized and requires a long lead time to build. The business challenge presented is to increase customer satisfaction by reducing configuration or manufacturing errors. Educating employees and measuring their knowledge was determined to be the best way to enhance product quality. Subject matter experts (SME's) are developing courses that will ensure that everyone involved in the specification, design and delivery of product understands the details of the production process. In addition, by using SME's to transfer their knowledge into learning modules, Super Marvin achieves a high level of scalability.
Texas Industries produces cement, aggregates, and consumer products, including ready-mix concrete and other specialty aggregate products, through its CAC business. TXI recently selected the CERTPOINT LMS (VLS) as the choice for its enterprise training and development initiative.
Toyota Europe took its very first steps into the European market in the early 1960s. In 2003, we delivered our 12 millionth vehicle to a customer in Europe. We strongly believe that this success is thanks to the dedication of the entire Toyota family to putting our customers first. Toyota has built an unrivalled reputation throughout Europe for reliability and customer service and satisfaction. The 56,000 Toyota employees in Europe are committed to delivering superior quality vehicles and the highest service possible to our customers.
Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles, and Toyota lift trucks. Toyota Canada’s head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI’s Parts Distribution Centres in Toronto and Vancouver.
Toyota turned to CERTPOINT to educate 88,000 Toyota and Lexus dealers and corporate associates on a variety of topics, including product knowledge and soft skills. CERTPOINT's system was used as the launch platform for the 2003 Corolla Matrix and 2003 4Runner. Additionally, the solution will support the launch of the 2003 Toyota Sienna and the Lexus RX330, as well as Toyota's new product brand, Scion. Prior to the engagement, CERTPOINT led Toyota through a feasibility study, which research group brandon-hall.com hailed as a best business case for Fortune 500s embracing enterprise e-learning.
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Ulticom
is advancing communications with the world's most trusted, widely deployed service-enabling communications software. Ulticom provides the telecommunications industry with signaling software that enables development and deployment of Mobility, Location, Payment, Switching and Messaging services within wireless, IP, and wireline networks. Our Signalware software powers valuable services that combine the high performance and reliability of traditional voice networks with the speed and adaptability of next generation networks (NGN). nSignia, Ulticom's newest line of network-ready solutions, is designed to accelerate the convergence of communication networks and services.
Victaulic,
the world leader in grooved and plain-end mechanical pipe joining systems, was founded in New York City in 1925. Nearly a century later, the ability to create innovative solutions for unique challenges still marks the Victaulic approach. All around the world, Victaulic systems have been proven to dramatically reduce installation time, provide significant savings in total installed cost, and offer complete, start-to-finish solutions to challenging projects.
Videojet Technologies
is considered to be a world-leading manufacturer of coding, printing and laser marking products, fluids, and accessories for the product identification industry. As experts in continuous ink jet (CIJ), drop-on-demand (DOD), thermal-transfer overprinting (TTO), array, and laser technologies, Videojet has over 275,000 units installed worldwide.
We Energies serves more than 1.1 million electric customers in Wisconsin and Michigan's Upper Peninsula and more than one million natural gas customers in Wisconsin. We also serve about 2,500 water customers in Milwaukee's northern suburbs and about 500 steam customers in downtown Milwaukee.
Weight Watchers International, Inc. is the world's leading provider of weight management services, operating globally through a network of Company-owned and franchise operations.
The Whirlpool Corporation is the world's leading manufacturer and marketer of major home appliances. The company manufactures in thirteen countries and markets products in more than 170 countries under major brand names such as Whirlpool, KitchenAid, Roper, Estate, Bauknecht, Ignis, Laden, Inglis, Brastemp and Consul. Whirlpool Corporation is also the principal supplier to Sears, Roebuck and Co. of many major home appliances marketed under the Kenmore brand name.
CERTPOINT is assisting Whirlpool by providing real-time product knowledge into their varied and extensive distributor sales channel. This comprehensive program enables Whirlpool to certify individual sales peoples' product knowledge, and provide these people with recognition and rewards for developing their knowledge; including sales leads.
Wisconsin Public Service has been lighting our homes and energizing businesses in northeastern and central Wisconsin and Upper Michigan.
Vyatta has changed the networking world by developing the first commercially supported, open-source router and firewall solution. Vyatta combines the features, performance, and reliability of an enterprise router and firewall with the cost savings, flexibility, and security of open source.