No man is an island – as John Donne once wrote. And, likewise, no fast-growing enterprise operates alone. Today’s volatile and digitally connected world demands training collaboration not just inside the organization, but beyond too.
CERTPOINT Systems and thought leader Charles Jennings of Duntroon Associates have identified ten learning trends to help organizations navigate through the complex world of the extended enterprise.
Ara Ohanian CERTPOINT’s Chief Happiness Officer & CEO commented recently, “A new business environment has been created by the digitally connected world where change is the normal state and speed of execution is a major driver.”
Ara’s view is that growth depends on collaboration within the enterprise and across the extended enterprise with suppliers, distributors, customers and even competitors. “We believe commercial success depends on the ability of employees and the technologies supporting them.”
The ten trends include….
Business-focused learning not process-focused learning: in a world of flux, knowledge remains powerful but access to the right knowledge at the right time is where the real power lies. Traditional process-led learning must transform to give employees skills to achieve business results.
Learning in a torrent of data: information is increasingly unstructured with a shorter life. Yesterday’s ‘correct’ information is superseded with new information today. Consistent and immediate information shared across the enterprise including the extended ecosystem of suppliers, resellers and customers is critical to business success.
Finding needles in haystacks: IDC estimates that searching for information consumes 8.8 hours of an employee’s time each week, while analyzing information to support decisions takes an additional 8.1 hours. The ability to efficiently create, find, organize and analyze information has become vital.
The rise and rise of informal learning: the drive to formalize informal learning is led by the massive increase in social media and access to informal learning content. Enterprises need to provide a platform that enables people to discuss and share relevant content, and incorporates tools that allow content to be measured, monitored and controlled for accuracy and timeliness.
An organization is no longer the unique keeper of knowledge: Digital technology and its inherent transparency means that a commercial insight is as likely to be created by a supplier, dealer or customer as by the product development team. One-way learning infrastructures impeding the ability to engage employees and share knowledge across the wider ecosystem must evolve.
Proprietary knowledge is created and shared by many: With pressure to deliver in quick-time, companies are losing the luxury of the conventional two step process of capturing proprietary knowledge from an expert and converting it for distribution. Tools and infrastructure to share experience, expertise, and knowledge instantly across different platforms are growing.
Training content is free for all: Many universities make their teaching content free, globally. Business will follow suit – with the arrival of crowd-sourced, community-driven training services and content created by experts inside and outside the organization.
Mobile learning must move forward: The ITU (International Telecommunications Union) reported nearly 6 billion mobile subscriptions at the end of 2011 and support for mobile learning has become a core business requirement. Mobile learning needs to reach beyond content delivery to provide a conduit for collaborative working and learning.
The power of social learning: social learning is creating networks of knowledgeable people working across time and space to make informed decisions and solve complex problems. Companies are taking note by integrating social modules into their platforms to reach the extended enterprise across disparate networks and corporate IT structures.
New role for learning management systems (LMS): Claire Schooley of Forrester believes an LMS must integrate informal learning tools (including social); provide Amazon-type content evaluation and rating; allow flexibility to take courses offline and on mobile devices, and provide robust tagged content search so learners can instantly find a piece of content or document.
Charles Jennings rounded up, “Underpinned by ubiquitous communications and work centered around tasks and projects, expertise is built through practice, rich conversations and shared-knowledge across ever-increasing networks of co-workers and partner organizations. This is the 21st century of the extended enterprise.”
Please click here for a complimentary copy of CERTPOINT’s White Paper “New Ways of Learning Inside and Beyond the Organization”.